SHIPPING & RETURN POLICY

SHIPPING POLICY

ORDER PROCESSING

Orders are processed within 2–5 business days after purchase
Orders are not processed on weekends or public holidays
During high-demand periods (launches, sales), processing times may be extended

SHIPPING TIMEFRAMES

Estimated delivery times after dispatch:

USA: 2–5 business days
International (DHL/UPS): 3–7 business days

Please note:

Delivery timelines are estimates and may vary
Delays may occur due to customs or courier issues

PRE-ORDER ITEMS

If your order includes a pre-order item, your entire order will ship once the item is available
To receive available items earlier, please place separate orders

SHIPPING FEES

Shipping fees are calculated at checkout
Customers are responsible for all applicable shipping charges

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages once marked as delivered
Please ensure your shipping details are correct before placing your order

FAILED DELIVERY / INCORRECT ADDRESS

We are not responsible for delivery issues caused by incorrect addresses
Additional shipping fees may apply for re-delivery

IMPORTANT NOTICE

By placing an order with us, you agree to this Shipping & Return Policy.

RETURNS & EXCHANGES

NO REFUNDS — STORE CREDIT OR EXCHANGE ONLY

All sales are final.
We do not offer refunds under any circumstances.

All approved returns will be issued as:

Store Credit, or
Exchange only

This applies to all orders, including defective or incorrect items.

We encourage customers to carefully review sizing and product details before purchase.

RETURN WINDOW

Return requests must be made within 14 days of delivery.

Requests submitted after 14 days will not be accepted
Items returned without approval will be rejected

HOW TO RETURN AN ITEM

To initiate a return, please contact:
📧 sales@sterafashion.info

Your email must include:

Full Name
Order Number
Reason for Return
Preferred option (Exchange or Store Credit)

Once your request is approved:

You will receive return instructions
Your item must be sent back within the stated timeframe

⚠️ Important:

Returns sent without approval will NOT be accepted
Incomplete requests may delay processing

RETURN CONDITIONS

To be eligible for a return:

Item must be unworn, unused, and unwashed
Must have all original tags attached
Must be in original packaging

Returns will be rejected if:

Tags are removed
Item shows signs of wear
Makeup stains, perfume, or body odor are present
Item is damaged due to customer handling

EXCHANGES

Exchanges are subject to availability
If the requested item is unavailable, store credit will be issued instead
Customers may be required to cover exchange shipping fees

DEFECTIVE OR WRONG ITEMS

If you receive a defective or incorrect item:

Contact us within 48 hours of delivery
Provide clear photo/video evidence

If approved:

You will receive an exchange or store credit only
Refunds will not be issued

NON-RETURNABLE ITEMS

We do not accept returns for:

Gift cards
Custom or made-to-order items

PROCESSING TIME

Returns are processed within 5–10 business days after delivery to us
You will be notified once your return is reviewed

Shipping Policy