Refund Policy Page

RETURN & EXCHANGE POLICY

NO REFUNDS — STORE CREDIT OR EXCHANGE ONLY

We do not offer refunds under any circumstances.
All approved returns will be issued as:

• Store Credit, or
• Exchange only

This applies to all orders, including defective or incorrect items.

---

RETURN WINDOW

You have 14 days from the date of delivery to request a return.

• Requests made after 14 days will not be accepted
• Items sent without prior approval will be rejected

---

HOW TO RETURN AN ITEM

To initiate a return, please contact:
📧 sales@sterafashion.info

Your email must include:

• Full Name
• Order Number
• Reason for Return
• Preferred option (Exchange or Store Credit)

Once your request is reviewed and approved:

• Return instructions
• Return Authorization approval
  

⚠️ Important:

• Returns sent without approval will NOT be accepted
• Failure to include required details may delay your request

---

RETURN CONDITIONS

To be eligible:

• Item must be unworn, unused, and unwashed
• Must have original tags attached
• Must be in original packaging

Items will NOT be accepted if they show:

• Signs of wear
• Makeup stains
• Perfume or body odor
• Missing tags

---

EXCHANGES

• Exchanges are subject to availability
• If unavailable, store credit will be issued instead
• Customers may be required to cover exchange shipping fees

---

DEFECTIVE OR WRONG ITEMS

If you receive a defective or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear evidence (photos/videos)
• Exchange shipping will be covered by us

If approved:

• You will receive an exchange or store credit only
• No refunds will be issued

---

NON-RETURNABLE ITEMS

We do not accept returns for:

• Gift cards
• Custom or made-to-order items

---

PROCESSING TIME

• Returns are processed within 5–10 business days after delivery to us
• You will be notified once your return has been reviewed

---

IMPORTANT NOTES

• Original shipping fees are non-refundable
  
• All returns must be approved before sending